Shipping Policy

Last Updated: September 2026

Thank you for shopping with us. We aim to make your shopping experience simple, transparent and reliable. This Shipping Policy explains how orders are processed and delivered within the United Kingdom.

1. Delivery Coverage

We currently ship to addresses throughout the United Kingdom.

Delivery availability may vary for certain remote locations, islands, or restricted postcodes. If an item cannot be delivered to your address, we will contact you after your order is placed.

2. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or UK public holidays will normally begin processing on the next business day.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where tracking is available.

3. UK Delivery Times

Our standard estimated delivery time is:

Standard Delivery: 5–12 business days

Please note that delivery estimates are approximate and can vary depending on the product, supplier, courier, destination and other circumstances outside our control.

For products shipped directly from an international supplier, delivery may occasionally take longer.

We will clearly communicate any specific delivery timeframe that applies to a product before or at the time of purchase.

4. Shipping Charges

Available shipping options and applicable delivery charges will be displayed at checkout before you complete your purchase.

If we offer Free UK Delivery, this will be clearly stated on the relevant product page or at checkout.

We do not automatically add optional delivery upgrades or other optional charges to your order. Any optional delivery service must be actively selected by you.

5. Tracking Your Order

Where tracking is available, your tracking number will be sent to the email address provided during checkout.

Tracking information may take 24–72 hours after dispatch to appear or update in the courier's system.

If your tracking information has not updated for several days, please contact our customer support team so we can investigate.

6. Delivery Delays

Although we work with our suppliers and delivery partners to provide reliable delivery, delays can sometimes occur due to:

• Courier delays

• Severe weather

• Public holidays

• Customs or border procedures

• Incorrect or incomplete delivery information

• High-volume shopping periods

• Supplier or fulfilment delays

• Other circumstances outside our reasonable control

If your order is delayed, please contact us and we will work with the relevant delivery provider or supplier to investigate the issue.

Our estimated delivery times do not remove or limit any statutory rights you may have under UK consumer law.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

Please carefully check your:

• Full name

• House/flat number

• Street address

• Town/city

• Postcode

• Contact details

If you notice an error, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

8. Missing or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact us.

We may ask you to provide your order number and delivery details so that we can investigate the shipment.

Where an order is confirmed as lost or otherwise not delivered, we will handle the matter in accordance with applicable UK consumer law and our Refund & Returns Policy.

Under UK consumer rules, goods generally need to be delivered without undue delay and, unless another timeframe has been agreed, within 30 days of the contract being formed.

9. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible and provide photographs of:

• The outer packaging

• The shipping label

• The damaged product

• Any internal packaging

This will help us investigate the issue with the courier or supplier.

Your statutory consumer rights are not affected by this request for information.

10. Multiple Products in One Order

If you purchase multiple products, your items may be shipped separately.

This can happen because products may be fulfilled from different suppliers or fulfilment locations.

You may therefore receive more than one parcel and may receive separate tracking numbers.

You will not be charged additional shipping simply because your order is dispatched in multiple parcels unless an additional charge was clearly disclosed and agreed at checkout.

11. Customs, Duties and Taxes

For orders delivered within the UK, any applicable taxes, duties or import charges will be handled according to the applicable rules for the relevant shipment and product.

Where an additional charge may apply to your order, we will provide the relevant information where required.

Customers should not assume that an international shipment is automatically exempt from UK taxes or import requirements.

12. Product-Specific Delivery Information

Some products may have different processing or delivery times because of their size, availability, supplier location or fulfilment method.

Where a product has a different estimated delivery period, the product page or checkout information will take precedence for that specific order.

13. Pre-Orders and Out-of-Stock Products

If a product is available for pre-order or has a delayed dispatch timeframe, the expected timeframe will be displayed on the relevant product page.

If an unexpected stock or fulfilment issue significantly affects your order, we will contact you where appropriate.

14. Contact Us

If you have any questions regarding your order or delivery, please contact our customer support team.

Email: [Your Support Email]
Business Name: [Your Store Name]

Please include your order number when contacting us so we can assist you more quickly.

15. Your Consumer Rights

Nothing in this Shipping Policy is intended to exclude or restrict any rights you have under applicable UK consumer protection law.

Goods supplied to consumers must meet applicable statutory requirements, including being as described, of satisfactory quality and fit for purpose.

Our terms and policies are intended to be fair and transparent to customers.

By placing an order with us, you acknowledge that you have reviewed the delivery information available for the product and at checkout.